To our customers,
Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Freeman Mazda, that means understanding how it affects our employees, customers and communities, and then making the necessary adjustments to our work and operations.
We have one simple objective that guides us: keeping our customers and our employees safe. This has been at the center of our conversations every step of the way. With that in mind, we have made several moves in our business in response to the threat of the Coronavirus.
We’ve ramped up cleaning services at our stores and are adding hand sanitizer to every desk in the dealership. Our employees are constantly using disinfectant wipes near and around our workstations, and have been instructed to use social distancing with customers. In our service department, we have increased our shuttle availability for service appointments, for those who prefer to wait at home for their vehicle work to be completed. We are also ensuring that all of our loaner vehicles are thoroughly disinfected prior to your use.
We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.
A strict travel policy for our employees is in place, and we have canceled meetings with large gatherings, again to do what we can to help prevent the spread of the illness.
If you choose not to visit our store, of course we are still ready to serve you and your automobile needs. Simply click on the “We come to you” tab and the majority will be handled over the internet and the car will be brought to you.
We will continue to closely monitor the situation and do all we can to protect you and our employees.