Customer Testimonials
Stephanie was great and all in all it was a pleasant buying experience. I would recommend to friends.
Brian my Rep kept me updated. Terri the manager also check with me to be sure I was getting good service.
Always a pleasant experience for me! Teri is so friendly and helpful! Thanks Mazda for taking care of me and my mazda so well!
Julie made sure everything was in place from the start to finish. Even when things didn't go the way we planned, she was willing to go extra miles and made sure everything is in place (again). It was a breeze, and we got our Mazda sooner than expected. Thank you, Julie and team!
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The service was quick, timely, comprehensive and completed exactly as I expected, with a minimal wait.
This was the first time meeting Salvador. He was awesome. As usual Freeman Mazda delivers excellent service and a free car wash every time!
Everything about the service experience was exceptional. Terry is so helpful and friendly and helpful, as was Angela. A loaner vehicle was available to me the same day I called about the repairs needed, and I really like how the service technician sends a video explaining the repairs to be done.
This dealership also sells Hyundai and Genesis vehicles. We live 200 miles from this dealership and drove up to purchase a new Genesis. Our salesperson, Erica Rodriguez, was very accommodating, and helpful, and she worked with us while the car was still in transit to the dealership, all the way through to the completion of the sale. The finance manager, Steven VanLooy was also a pleasure to work with. Very pleasant experience all around.
I was greeted promptly upon arrival. Staff was friendly and responsive. Required maintenance was completed appropriately.
Good location for me and friendly service. I appreciate the carwash at every visit. All good!
Itās was so easy do you the great customer service I received from Clayton. He was very attentive and helpful. I loved his vibe.
Julie was beyond fantastic at creating a comfortable buying experience. Very knowledgeable and unbelievably kind and helpful. Canāt wait to continue working with her in the future.
My sales person does not seem to be listed but her name is Andrea Cano. I had a great experience with purchasing my used Mazda vehicle. Very attentive and an advocate for her customers.
I had a wonderful experience at Freeman Mazda. They found the exact car I wanted, worked around my busy schedule and delivered top notch service.
We had a wonderful experience at Freeman. Sandee and Rodney were personable and interested in our needs and wants. One if the most pleasant car buying experiences weāve had.
I reached out to Stephanie at Freeman and told her about the vehicle im intrested in purchasing. She helped me with the whole process. Communication was great, service was exceptional. Really appreciate her help.
Easy to schedule my appointments, and staff is very friendly. The waiting lobby is clean and offers coffee and snacks while you wait. Despite all the construction, Freeman is my go-to for service.
I had such a great car buying experience. Straight to the point, and very knowledgeable!
Julie Halcomb was great to work with. Freeman had minimal markup among the dealers we shopped. There was a paperwork glitch in finance, but they resolved it quickly when it was brought to their attention.
We had a great buying experience as well as post-sale. Alex and specially Lance got us covered in every detail. I'd suggest leasing at Freeman Mazda for my best friend friend.
I am a Mazda fanatic. I've owned every model in their line up for the past 23 years. This is my third Mazda 6. I don't like Hiley Mazda as after buying numerous new cars from them I find their service to be poor. Angela at Freeman took care of me. Handled my concerns with care and followed up with me. She is top notch and she will get my business again. Highly recommend.
I have always had a wonderful experience with the service department folks at Freeman Mazda. They are welcoming and make you feel at home in the waiting area while your vehicle is being serviced. They also provide the approximate cost of the service and the estimated time until completion. Plus, they always wash my car before I leave. Great service, Mazda!
The car buying experience was pleasant at Freeman Mazda. Our salesperson, Edida was very helpful and patient.
I got my oil changed and a filter changed. The service was very quick and after they sent me a video of what they did to the car and explained everything from the windshield wiper fluid to the cabin filter. They even did a quick wash to my car. They were great.
2nd Time Coming back and truly does not ever fail. Great dealership and very professional staff. They where able to get my my 2022 CX5 Carbon Edition and i cant say the best and true non pressured and courteous sales team any where. Martin The sales manager and Jesse the Assistant manager where very Friendly and caring about my needs and desires Best rate on financing and no pressure. Will Send anyone to this dealership
Knowledgeable easy to negotiate with.. finance representative made process easy. Sales person extremely helpful going over the vehicle operation!
Julie is amazing. Took care with professionalism and the entire buying process was smooth. Great experience.
Julie is amazing, I had received an almost invisible dent from what looks like a rock, and in only an hour, they had removed it for me. I appreciated that greatly. Give Julie a raise!
Great service by the team members. Sales time was very reasonable. Sales associate Mr. Clayton Roberson very friendly and knowledgeable.
As usual the service department at Freeman Mazda is the best! They tell You what they are going to do and do it well.
Quick transparent deal was looking for Mazda CX-5 and dealership had several to choose from would not hesitate to recommend lance for someone looking for a new vehicle
Very accommodating! The sales team was knowledgeable, up front, and communicated very well. Thank you!
Excellent service, as always! Thank you for everything! Definitely will recommend to everyone I know!
Terri and her crew have been great over the years. Was taking my Miata in for service but got sidetracked by a 2022 3 Hatchback. In short order I was on my way in a new vehicle. Awesome place!
All the employees there from sales to service are extremely nice and thoroughly explain everything to me when I come.
Dealership and Service Department personnel have always been knowledgeable, professional, and caring toward me. My family are longtime Freeman customers, and I donāt see that changing going forward.
Best car buying experience ever! Stephanie Foreman is highly knowledgeable and personable and weād definitely buy from her and Freeman again. We are thrilled with our new 2022 Mazda CX-9!
They always great me promptly, take excellent care of my car, and answer any questions I have
Best dealer in town hands down. Truly takes care of the customer from sale to service. This is my 5th car from Freeman and the only dealership my family will ever do business with. Period.
The attention and wiliness to assist is beyond reproach. Chen came to my car immediately upon arriving to the service bay and began to greet me in a most pleasant voice. Later, Angela waved and asked if all was going okay. During my stay in the customer waiting area, Terri came by and asked if there were any questions regarding my visit. What a wonderful group of people who know how to service their customers.
This is our second purchase from Freeman Mazda. No games, no hassle, excellent consistent service.
i am Freeman Loyal! This is my 4th Mazda purchased from Freeman, and I could not be happier with the sales professionals that have helped me over the years. Combine that with transparent communication in Finance - helping me customize the best terms for my needs, and the awesome team in Service - I have nothing but praise for the Freeman Mazda team! I have recommended friends, and will continue to do so.
Reception staff was friendly and the building itself is clean and well-maintained. Stephanie helped me buy a new Mazda and was friendly and communicative. Even in a seller's market, I felt the Freeman group was more honest and painless than other dealerships I've been to. I would shop here again.
I have been a customer for 6-7 years since I bought my car there. I continue to go there after the warranty expired because I trust them.
I wish this friendly exceptional service was available everywhere I do business. Everyone is the service department is always THUMBS UP!
My car was in the body shop for two months. Every week, Terri, called to give me an update. She was so helpful and attentive and the work done was outstanding
Great service provided by Shane CaĆ!! Exceptional knowledge & expertise. Will be black for future service.
Exceptional service from service advisor, service manager and mechanic. They all go above and beyond to ensure your car repairs are completed and to your satisfaction.
Fast Service and Courteous Staff. And a good value. I highly recommend Freeman Mazda service.
Great service by Terri Dixon and Josh. Keep me constantly updated with our vehicle. Car is older so they did a nationwide search for the parts. Gave us a loaner vehicle for the extended time. Will highly recommend
Was very pleased with the whole process , fast , friendly & painless, would recommend Freeman Madza to anyone looking for a new car
We came in 20 minutes before they closed and were out of there in an hour and a half! They took exceptional care of us we drove off in our new car.
They have always understood I am incredibly busy and have been super helpful in getting me in and out as fast as possible.
Stephanie is always a pleasure to work with. What impressed me most this time is how quickly the financing was done. I would also like to complement Raide (sp) who helped me set up my iPod in my new car.
Excellent sales and finance experience, very clean car, dealership did not try the back door add on to increase posted price. Very satisfied
I have trust in the people I work with from working with them for a number of years.
Amazing customer service. Love how they greet me by name when I come in. Their waiting area is great, plenty of confortable seats with great coffee, water bottlew and a few snack. I honestly never know how long I wait since I'm so confortable back there.
Great customer service! I am grateful for the speedy service and clear communication from the staff
Service dept. is excellent. Terrie always goes the extra mile to help me. Excellent customer service.
This is my 4th vehicle from Freeman & Stephanie. She is exemplary!! Explained all I needed to know! Covered everything!! Rodney was great, spelled out everything to me!! Martin is his always grateful self!!!
William was our salesman and Mo handled our financing. They were both great throughout the entire purchasing process!
I have leased multiple cars from Freeman and Stephanie. This experience was of the highest level, and consistently are! Stephanie is a great person & a great listener! She is a Champ!!
People are friendly and helpful, service is efficient, and operates with the highest level of integrity.
Great service and communication throughout the repair process. Like the video sent to show what was done during the service.
Freeman Genesis takes care of its customers from sales to the service garage. All of the staff is responsive and helpful! Hyundai is making great cars these days, but without good folks to market and maintenance them, it doesn't matter. Keep up the strong work!
Everyone is so friendly and knowledgeable the customer service is always wonderful and easy to work with.
I've been doing business with Freeman Mazda since I moved to the area in summer 2014. When looking to service the Mazda I had at the time, they Freeman Mazda team welcomed me with open arms. They were very helpful and friendly. I never felt pressured to purchase a service that I didn't think was necessary. I appreciate the service advisors for always going over the service with me before I leave and keeping me updated while I wait. Nearly 8 years and leased 3 new Mazda vehicles since summer 2014 from Freeman Mazda, the service continues to be above and beyond! ...
Appointment for first service. I was early but they were ready for me and quickly performed the service while I waited. Everyone was friendly and professional.
I enjoyed my service at Freemanās, especially the service by William Arnold. Excellent service and attention to detail on explaining the car experience.
Thanks Freeman for an excellent staff. Angela and Evette alway take care of me when I come in for service. Please let them know how much I appreciate that.
Iāve had nothing but positive experiences at this dealership, especially with the service department. Very well informed, honest employees
The service is always great and the representatives are friendly. I have been associated with this dealer for 3 years now and cherish the association.
Service completed as expected. 1st service for vehicle at 6000 miles. The service met my expectations.
Julie and Raide and the rest of the staff took exceptional care of all of my needs. I am a repeat customer and I love Freeman Mazda! They have great customer service! All of my needs were met and they are great at following up to make sure I have everything I need. Thank you Thank you Freeman Mazda! Carole Brooks
Friendly staff and excellent location for me. Good job! All good. Thank you very much. I will be back....
Stephanie Foreman is a Rock Star Sales Person... 2nd car I have bought from her.. Keep up the good work Stephanie,.
I have received the same Five Star Level of service on every visit to the Service DEPT.
The service staff is Always so friendly and helpful. Quick turnaround time on my service!
The service rep kept me informed through my entire wait. She was excellent. The waiting area was very comfortable.
I went in without an appointment because of an issue with a tire. I was greeted in a friendly manner and my issue was resolved in an timely fashion. I was back on the road in no time!
Excellent trusting Brett is Excellent sales manager and Mohammad sayed is brilliant person in finance he provides excellent crystal clear informations
We found a vehicle online, came in the next day and spoke with Michael. We went for a test drive and knew then that was the vehicle we wanted for our girls. He and Mo from the finance department made the process of buying a car so easy. We will definitely be back.
Everyone we worked with and talked to at Freeman Mazda was very kind and respectful. We recently purchased a new CX-30 and are very happy with it.
I had a wonderful experience at my Freedman Mazda dealership. They took wonderful care of my car and me!
Friendly service, Salvador was very helpful. They provided me with a complimentary car while my car was serviced.
Freeman Mazda has always given me exceptional service. I've been with this Mazda family since 2007 and have purchased as well as leased over 7 vehicles. I was going to branch out and go luxury but, I could not even imagine leaving my loyal Freeman Mazda Family. I would miss Terri too much...LOL! Much love and extended gratitude to Freeman Mazda and the gang!
I absolutely love the way that I am always treated at Freeman Mazda! Like family!
My expectations are always met and exceeded. People are always professional and easy to work with
Very professional team and very seamless experience. They me feel comfortable and explain all details well.
Customer service is always phenomenal and the workmanship is top notch and very thorough. I love that I get a video with every oil change!
Our salesperson, Stephanie Foreman, was excellent. She made the experience informative, helpful and enjoyable. The dealership was clean and impressive as well.
Excellent service as always. Thanks to Salvador for his very great assistance during my car service.
I have always had very good service. This is the only place I have ever taken my car. Thank you
I've always received exceptional service at Freeman Mazda Irving. They explain, show you what is wrong with your car and make suggestions on how to fix. You receive curbside pickup and drop-off to wherever you need to be at while waiting for your car repair(s). I absolutely love them.
Awesome service. Great staff. Will definitely come back soon to purchase my next car. Thanks
Kept me informed of vehicle status and their attention to detail is phenomenal! I have never experienced up-sell pressure, they perform services that should be actioned.
The customer service & attention to details was outstanding! They looked up items required due to mileage. Thank you Salvador!
Very attentive, our salesman, Patrick was awesome and made sure we had everything we needed to make a purchasing decision. Mo was really great too, handled the finance with out a problem.
They are very kind and do a good job of explaining the need for necessary repairs on your vehicle.
Find out what our previous customers had to say about us here at Freeman Mazda to see why we’re the best choice for your Mazda needs in the Dallas, TX area! We proud of our commitment to customer service and happy to hear that our customers are seeing that delivered when they walk through our doors. If you’re a previous customer, we encourage you to leave a review or contact our Irving Mazda dealer today to discuss your experience.