Customer Testimonials
Service department is great and provides exceptional customer service whereas sales department is below average.
It is always exceptional at the Freeman Mazda Service Department. Terri, Josh, Angela and the whole team are always excellent. I really appreciate them all and I hope they know that!
Freeman Mazda provides excellent service. The waiting area is clean and comfortable (although the table in the workstation area for those with laptops could be a couple of inches lower). There are plenty of snacks and the coffee is free!
I’m always pleased with the way Teri takes care of me and my vehicle The service is fast and efficient. Also love getting a clean car afterwards.
I have always had a good experience at Freeman Mazda. I bought my car there & have had a handful of services done. All good experiences.
Experience was good. Every one was knowledgeable and friendly and got back to you quickly
Outstanding professionalism. Always such great service from all. Always friendly & welcoming … wouldn’t go anywhere else.
Freeman Mazda has the nicest staff I have ever come across. Even while I was sitting and waiting, a salesperson who knew I was working with a different member of staff started up a chat with me that had nothing to do with cars. The buying experience was wonderful, aside from the usual "dealer add-ons" that I didn't want but got anyway.
Great, helpful, and fast service. Conveniently located as well. Will definitely come back for future needs.
The sales and service team were excellent at Freeman Mazda. This was possibly one of the best auto purchases I have made over the years. The team got us in to see the vehicle and out of the dealership faster than I was expecting. The sales person had in-depth knowledge of the vehicle and walked us through each of the features. A truly exceptional team and experience.
Freeman has such personal, quality service! Having my car repaired was so EASY from start to finish! Larry and Angela did everything they could to get the repair I needed at the best price!
Expeditious, friendly service as always. Prompt notification when service was complete. Keep up the great work!
Alto ride helped easier in and out of the service center. The video to explain where needed to be fixed was great. Both Shane and Ryan did an awesome job of making me feel they care about meeting the needs of customer. It was effortless customer experience. Thanks!
I enjoyed working with the three to four people that assisted me from the initial purchase to the finances. Very kind, understanding of our situation and gave us the deal we wanted. We would share this dealership with others and be interested in purchasing another vehicle here! Thank you for everything!
Excellent service as per usual. I get video explanation of my car repairs and recommendation. I will ALWAYS use Freeman Mazda as long as Terry is manager she keeps a well-run service center with excellent technicians. I trust Freeman Mazda with any Mazda vehicle I purchase.
This is my fourth vehicle to purchase from Freeman Mazda. I’ve worked with Stephanie each time. She’s the main reason I continue to by from this dealership. Stephanie works hard to make sure that every expectation is met.
Great customer service as always. Took my car in for regular maintenance, easy and fast.
Stephanie F. And your team were absolutely amazing! Went above and beyond to help us!
Great service from Stephanie - fair, transparent and good communication. Fourth car from this dealership. Thanks
This is my second experience with the dealership and both times have been great. Would definitely recommend.
Stephanie was amazing, got us in and out. The entire process was a breeze. I highly recommend.
We’re informative and easy to deal with, no pressure. They answered all questions and concerns in a timely professional manner
First service on my new CX-5. Overall experience was excellent. I was greeted immediately, and had the oil change, inspection and wash done in no time flat.
My 20 year old daughter drives this car and I never have to worry when she takes it in for service. I know they will take care of her and not take advantage. Great team!
Bret Combs went above and beyond and thought outside the box, even got better financing!
Good location, friendly staff, excellent service. Good job! Thanks a lot ...I will be back.
Two hours drive is ALWAYS WORTHWHILE to get our car serviced here. Terri is just AMAZING!!! Every time she goes above and beyond to take care of our car. Josh, the mechanic, is knowledgeable and does a great job. Salvador and Shane are also very helpful. Terry, Josh, Salvador and Shane ALWAYS EXCEED OUR ALREADY HIGH EXPECTATIONS!!! Our new car is going to be a Mazda, just because we trust that when we bring our car here is always taken care of. They truly take care of us! PS. Everybody at this place is jus INCREDIBLE!
Two hours drive is ALWAYS WORTHWHILE to get our car serviced here. Terri is just AMAZING!!! Every time she goes above and beyond to take care of our car. Josh, the mechanic, is knowledgeable and does a great job. Salvador and Shane are also very helpful. Terry, Josh, Salvador and Shane ALWAYS EXCEED OUR ALREADY HIGH EXPECTATIONS!!! Our new car is going to be a Mazda, just because we trust that when we bring our car here is always taken care of. They truly take care of us! PS. Everybody at this place is jus INCREDIBLE!
This is the best Mazda dealership in the metroplex. The service department is amazing too! Terry and Angela are always very nice and Joshua makes sure our Mazdas all function at their best.
I scheduled my service for the a couple of hours prior to same day my flight to Kansas. They were able to get my service completed in time for me to get to the airport.
Always super friendly and helpful. Got to the root of the problem and fixed same day.
This review is for Freeman Genesis. Great pre purchase experience. Sandy called us frequently to inform us of availability. Sandy found us the perfect vehicle. We drove from Houston to Irving to get the vehicle. The purchasing process was so pleasant we would gladly drive 4 hrs again on our next vehicle purchase. Rodney showed us our "additional warranty options" but with no pressure, just facts. Overall I would give this Genesis purchase experience a 12 out of 10.
Service Advisor Shane was very courteous and professional and communicated all pertinent information as the service progressed.
Beside the scheduled service, the mechanic (Josh?) brought to light an issue I've heard on my car for few months now and said it was strongly recommended I get ball and socket fixed since that's what caused the pop noise and car feels like new again with the services done - very thankful for him!
The dealers at this location truly made my experience a great one! They answered all of my questions and helped me get the car of my dreams.
Salvador Torres was very helpful, efficient, friendly and professional. I appreciate all the help and communications he provided.
I had an amazing experience at the Dealership and Kudos to Herman Mansel for making sure we got the perfect car for our family. Herman was with all through the entire process and his professionalism was amazing.
I been with Mazda for 5 years and I have been always happy with the service I received every time. All team members are great. Manager is very dedicated to the service level they have. I always recommend it.
Alex is the best! Additionally, the service crew where exceptional and welcoming! Also Snack Bar!
Really helpful group with great facilities and service. This is our third lease with Freeman Mazda.
Only dealership I've had both vehicles serviced for 20 years. Freeman Mazda Service has my complete trust!
I love coming to this dealership to get my car service. Must of my friends and family hate going to get oil changes for their cars. I on the other hand, look forward to it. Shane, salvador and Terri always make my day with their exceptional costumer service and positive vibes. I love the waiting area, confortable chairs, well condionated and one of the best cappuccino makers. Overall everything and everyone are amazing at this location.
Great service and a cool video that featured my car. I will take my Mazda back
Great customer service Starting with Teri's warm welcome! Followed by Shane settling me into the waiting room & his updates on the progress of my service. Rt to my sendoff with a smiling Teri rt there! Thank you so!!
Service associates have always been extremely friendly, helpful, and knowledgeable. Even though I didn’t get all the repairs done they explained everything well. As a company I do with the diagnostic fee was applied to repairs if they get done there.
As always, my experience at the service department was exceptional. My service advisor, Angela Engel, always takes great care of me. I greatly appreciate her communication. Also, the service videos are a welcome feature to the service. The entire service staff makes my wife and I feel like family.
The experience was great, exceptional people, very knowledgeable, professional and supportive. They make you feel very welcome.
Freeman is thorough, friendly, professional and easy to work with. I'll definitely take my car to them again!
I've bought 7 cars from this dealership and every deal has gone well. Go see Stephanie Foreman in new car sales because she is awesome! The service department is also excellent!
Fitzroy who assisted us was very responsive and very helpful especially on our queries and needs.
Always have someone to greet me when I pull up. The employees are all nice and keep me updated with the service to my car.
The dealership is beautiful, new and very comfortable. The people that work there is really professional
Maintenance is key and a learned experience. Everyone needs a Terri Dixon to champion their timeline and budget.
Always a great experience at Freeman! I appreciate the excellent customer service! I will be back 🙂
Staff really goes the extra mile to take care of their customers. The service videos are amazing.
Great service as always. They have added some new service features which made it even more enjoyable!
Exceptional service by Salvador! Met promptly on arrival, kept updated and was professional and discreet. Also immediately addressed request to ensure thorough cleaning of the car
Truly exceptional as always. Thank you for the outstanding service and customer service. You all are outstanding!
Awesome experience…our sales representative was very knowledgeable and friendly. No pressure- it was a pleasure to buy from here.
Mazda Service Department is always top notch. I would not take my CX5 anywhere else.
Terri listened by phone as I described my battery and Fob problem. After a lengthy wait, the search for a solution was not forthcoming. Terri advised me to accept an Alto service ride and come back tomorrow. The Alto service was exceptional. My Mazda CX3 is now home and running great. Thanks to all involved.
It was fine. The people are great. However, forcing me to write is very irritating.
Excellent and superb customer service experienced during my visit. This location is my ultimate favorite service facility.
We had the pleasure of working with Lou and Rodney. Our experience was exceptional! Best we have encountered in 30 years of buying vehicles! Highly recommended.
Lance Wilson at Freeman is the man. He was able to secure exactly the model Mazda I was shopping for, and made the whole purchase experience a breeze. No surprises and super customer service.
Excellent service and highly trained service mechanics get the p roblem solved quickly. I appreciated that.
Freeman Mazda is a top notch dealership. I took my CX-5 in for regular maintenance and Angela Engel had me in and out of there in no time. Great caring staff! Excellent service.
Friendly, efficient, professional--this really is the best service department I've ever worked with, and I've owned a lot of cars. Fortunately, my visits here have mostly been limited to routine check-ups, but on a couple of occasions, Terri and Angela have gone to bat for me with Mazda to ensure that the necessary work was covered by warranty. These guys are a great team.
I've been a Freeman Mazda customer for almost 20 years and get my car serviced every few months due to my high-mileage occupation. The service is always top-notch. Angela is friendly and knowledgeable and makes sure my car gets what it needs to keep me safe and worry-free on the road. Five stars for sure!
The waiting area was clean and I was informed on every step that was taken on my car - even a video
Very friendly and professional and efficient. .And would love to know where I can purchase window cleaner,because they were immacaluate.
I have loved working with Stephanie. My third Mazda from her, and it won’t be my last
Our purchase with Freeman was great! They had us in and out in no time driving the car we wanted.
Michael made us feel comfortable from the start and was great to deal with. Can't say enough on how we were treated from start to finish. Will definitely recommend to family and friends!
The whole experience was so comfortable and personal — even as a single woman. Michael was so knowledgeable and helpful. There was no pressure, at all.
Stephanie was great and all in all it was a pleasant buying experience. I would recommend to friends.
Brian my Rep kept me updated. Terri the manager also check with me to be sure I was getting good service.
Always a pleasant experience for me! Teri is so friendly and helpful! Thanks Mazda for taking care of me and my mazda so well!
Julie made sure everything was in place from the start to finish. Even when things didn't go the way we planned, she was willing to go extra miles and made sure everything is in place (again). It was a breeze, and we got our Mazda sooner than expected. Thank you, Julie and team!
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The service was quick, timely, comprehensive and completed exactly as I expected, with a minimal wait.
This was the first time meeting Salvador. He was awesome. As usual Freeman Mazda delivers excellent service and a free car wash every time!
Everything about the service experience was exceptional. Terry is so helpful and friendly and helpful, as was Angela. A loaner vehicle was available to me the same day I called about the repairs needed, and I really like how the service technician sends a video explaining the repairs to be done.
This dealership also sells Hyundai and Genesis vehicles. We live 200 miles from this dealership and drove up to purchase a new Genesis. Our salesperson, Erica Rodriguez, was very accommodating, and helpful, and she worked with us while the car was still in transit to the dealership, all the way through to the completion of the sale. The finance manager, Steven VanLooy was also a pleasure to work with. Very pleasant experience all around.
I was greeted promptly upon arrival. Staff was friendly and responsive. Required maintenance was completed appropriately.
Good location for me and friendly service. I appreciate the carwash at every visit. All good!
It’s was so easy do you the great customer service I received from Clayton. He was very attentive and helpful. I loved his vibe.
Julie was beyond fantastic at creating a comfortable buying experience. Very knowledgeable and unbelievably kind and helpful. Can’t wait to continue working with her in the future.
My sales person does not seem to be listed but her name is Andrea Cano. I had a great experience with purchasing my used Mazda vehicle. Very attentive and an advocate for her customers.
I had a wonderful experience at Freeman Mazda. They found the exact car I wanted, worked around my busy schedule and delivered top notch service.
We had a wonderful experience at Freeman. Sandee and Rodney were personable and interested in our needs and wants. One if the most pleasant car buying experiences we’ve had.
I reached out to Stephanie at Freeman and told her about the vehicle im intrested in purchasing. She helped me with the whole process. Communication was great, service was exceptional. Really appreciate her help.
Easy to schedule my appointments, and staff is very friendly. The waiting lobby is clean and offers coffee and snacks while you wait. Despite all the construction, Freeman is my go-to for service.
I had such a great car buying experience. Straight to the point, and very knowledgeable!
Julie Halcomb was great to work with. Freeman had minimal markup among the dealers we shopped. There was a paperwork glitch in finance, but they resolved it quickly when it was brought to their attention.
We had a great buying experience as well as post-sale. Alex and specially Lance got us covered in every detail. I'd suggest leasing at Freeman Mazda for my best friend friend.
I am a Mazda fanatic. I've owned every model in their line up for the past 23 years. This is my third Mazda 6. I don't like Hiley Mazda as after buying numerous new cars from them I find their service to be poor. Angela at Freeman took care of me. Handled my concerns with care and followed up with me. She is top notch and she will get my business again. Highly recommend.
I have always had a wonderful experience with the service department folks at Freeman Mazda. They are welcoming and make you feel at home in the waiting area while your vehicle is being serviced. They also provide the approximate cost of the service and the estimated time until completion. Plus, they always wash my car before I leave. Great service, Mazda!
The car buying experience was pleasant at Freeman Mazda. Our salesperson, Edida was very helpful and patient.
I got my oil changed and a filter changed. The service was very quick and after they sent me a video of what they did to the car and explained everything from the windshield wiper fluid to the cabin filter. They even did a quick wash to my car. They were great.
Find out what our previous customers had to say about us here at Freeman Mazda to see why we’re the best choice for your Mazda needs in the Dallas, TX area! We proud of our commitment to customer service and happy to hear that our customers are seeing that delivered when they walk through our doors. If you’re a previous customer, we encourage you to leave a review or contact our Irving Mazda dealer today to discuss your experience.